Refund policy

Return & Refund Policy

At Discount Cave, we stand behind the quality and accuracy of our products. As a trusted source for discounted goods, we work hard to ensure each item is exactly as described. Please review our return policy below before making your purchase.

✅ Guarantee on Product Accuracy

If the product you receive is not as described in the listing, we will gladly offer a return, exchange, or refund at our cost. To initiate this process:

  • Contact us within 5 days of receiving your order

  • Provide clear photos of the item and a brief description of the issue

We’ll work quickly to resolve the issue and make it right.

🚫 All Sales Are Final (Except Not As Described)

Because we are a discount store offering steeply reduced prices, we do not accept returns or exchanges for any other reason (e.g., change of mind, wrong size/color selection, etc.).

We encourage you to carefully read product descriptions and review images before placing your order.

📸 How to Request a Return or Exchange

  1. Email us at [your support email]

  2. Include your order number and photos showing the issue

  3. Let us know if you’d prefer a replacement, exchange, or refund

We appreciate your understanding and support of our small business. By keeping our policy straightforward, we're able to continue offering unbeatable deals on great products!


To start a return, you can contact us at matt@thesaltymedic.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at matt@thesaltymedic.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at matt@thesaltymedic.com.